QuestPix Terms and Conditions

By creating an account, purchasing a plan, or otherwise using QuestPix services, you agree to these terms, our Privacy Policy, our Refund and Cancellation Policy, and any programme-specific addendum presented to you at the time of purchase.

If you do not agree with any part of these terms, please do not use the Platform.

If a programme-specific addendum conflicts with these terms, the addendum prevails for that programme only.

• “QuestPix”, “we”, “us”, “our” — QuestPix Solutions Pvt. Ltd., a company incorporated in India with its registered office at 1st Floor, C-17, MBS Road, Shubhash Nagar, Kota, Rajasthan – 324005.
• “Platform” — the QuestPix website at questpix.com, the QuestPix mobile applications, and all related products, services, courses, test series, question banks and tools.
• “You”, “User” — the person who accesses or uses the Platform, and where the User is a minor, the parent or lawful guardian who accepts these terms on their behalf.
• “Content” — all material made available on the Platform, including questions, solutions, video lectures, notes, PDFs, tests, analytics, software, designs and branding.
• “User Content” — anything you submit to the Platform, including doubts, images, answers, comments, reviews and messages.
• “Subscription” — a paid plan, course, batch or test series purchased by you, for the validity period stated at purchase.

3.1 Accuracy. You must provide accurate, current and complete information when registering, and keep it updated. We may suspend accounts containing false, misleading or impersonated details.

3.2 Minors. Under the Indian Contract Act, 1872, a person under 18 cannot enter into a binding contract. If you are under 18, you may use the Platform only with the involvement of a parent or lawful guardian, who must accept these terms and make any purchase on your behalf. By allowing a minor to use the Platform, the parent or guardian accepts these terms and takes responsibility for the minor’s use of the account, including all payments made through it.

3.3 Personal use. Accounts are for a single individual’s personal, non-commercial learning use, unless you are an authorised institute or school partner under a separate written agreement with us.

3.4 Account security. You are responsible for all activity on your account and for keeping your credentials secure. Sharing your login with any other person is a breach of these terms. Notify us immediately at support@questpix.com if you suspect unauthorised access.

3.5 Device limits. To prevent credential sharing and content piracy, we may limit the number of devices or concurrent sessions permitted per account, and may require re-verification when a new device is used. Where we apply such a limit we will tell you what it is, and we may revise it with notice.

3.6 One account. You may hold only one active account unless we agree otherwise in writing. Duplicate accounts created to obtain repeated trials, discounts or referral benefits may be closed.

4.1 What we provide. We deliver digital learning services, which may include content libraries, question banks, live and recorded classes, practice and test tools, doubt-solving and performance analytics, as described at the time of purchase.

4.2 Validity. Access to a Subscription is valid for the duration and scope stated on the product page or your order confirmation. Access ends automatically when the validity period expires. Unused access does not carry forward unless we say so in writing.

4.3 Changes to features. We may add, modify, or retire features to improve the Platform, comply with law, or respond to changes in examination patterns. Where a change materially reduces a paid entitlement you have already bought, we will notify you in advance and, where required by law, offer a reasonable remedy.

4.4 Availability. We aim for high availability but do not guarantee uninterrupted or error-free service. Access may be interrupted for scheduled maintenance, upgrades, or reasons beyond our control, including internet or network outages, third-party service failures, or events described in clause 19.6.

4.5 Schedules. Live class, test and doubt-session timings are indicative and may be rescheduled. Where a live session is cancelled, we will generally provide a recording or a rescheduled session.

4.6 Requirements. You are responsible for the device, internet connection, software and electricity needed to access the Platform, and for their cost.

5.1 Fees. Fees are as quoted in your order at the time of purchase. Prices displayed elsewhere, including in advertisements, older screenshots or cached pages, do not bind us.

5.2 Taxes. All applicable taxes, including GST, apply as per Indian law and are charged in addition to or as part of the displayed price, as indicated at checkout.

5.3 Payment processing. Payments are processed by third-party payment gateways. We do not store your full card number or UPI PIN. Your use of a payment gateway is subject to that provider’s terms. We are not responsible for failures, delays or declines at the gateway or bank, though we will assist in tracing a payment.

5.4 Failed or reversed payments. If a payment fails, is reversed, charged back or is otherwise not received in full, we may suspend or withdraw access until the amount is settled.

5.5 Price changes. We may revise prices for new purchases and renewals at any time. A price change does not affect a Subscription you have already paid for, for its remaining validity.

5.6 Offers and coupons. Discounts, scholarships, coupons and referral benefits are subject to their own stated conditions, cannot be combined unless expressly permitted, have no cash value, and may be withdrawn or modified at any time before purchase. We may cancel benefits obtained through misuse, fraud or duplicate accounts.

5.7 Invoices. Invoices and receipts are issued in the name and details you provide at checkout. Please verify these before paying; we may be unable to reissue an invoice with different details after the tax period closes.

5.8 Auto-renewal. Where a plan is offered on an auto-renewing basis, this will be clearly disclosed at checkout along with the renewal price and frequency. You may cancel auto-renewal at any time from your account before the next renewal date.

Refunds, cancellations, plan changes and any shipping or replacement of physical materials are governed by our Refund and Cancellation Policy, which forms part of these terms. QuestPix sells digital products and sales are final once payment is confirmed — please read that policy before purchasing.

Nothing in that policy limits any right you have that cannot be excluded under the Consumer Protection Act, 2019, or other applicable law.

7.1 You may not:

• copy, download (except where a download feature is offered), record, screen-capture, screen-share, mirror, re-upload, resell, sublicense, publish or otherwise distribute any Content;
• share your login credentials, or allow any other person to use your account;
• scrape, crawl, data-mine, or use bots, scripts or automated tools to access the Platform or extract Content;
• reverse engineer, decompile, disassemble or attempt to derive the source code of the Platform, or defeat, bypass or tamper with any watermark, DRM, encryption, device limit or other technical protection;
• use the Platform or its Content to build, train or improve a competing product, service or dataset, including any machine-learning or AI model;
• upload viruses, malicious code, or anything that disrupts, overloads or impairs the Platform or its security;
• impersonate any person, misrepresent your affiliation, or use another person’s identity documents;
• post or transmit content that is unlawful, defamatory, obscene, hateful, harassing, threatening, invasive of privacy, infringing of any third-party right, or harmful to minors;
• cheat in any test, use unfair means, obtain or circulate questions or answer keys in advance, or assist another person to do so;
• use the Platform for any commercial purpose, including coaching, tuition or resale, without our prior written consent.

7.2 Consequences. Breach of this clause may result in immediate suspension or termination of your account without refund, forfeiture of remaining validity, and legal action. Content piracy and unauthorised distribution may attract civil and criminal liability under the Copyright Act, 1957 and the Information Technology Act, 2000.

7.3 Monitoring. We may apply watermarking, device fingerprinting, session limits and other reasonable anti-piracy measures. Where we detect distribution of our Content, we may trace it to the originating account.

8.1 Your responsibility. You are solely responsible for your User Content and must have the rights to submit it. Do not upload material belonging to another publisher, coaching institute or author, or anything containing another person’s personal information.

8.2 Licence to us. You retain ownership of your User Content. You grant us a non-exclusive, royalty-free licence to host, store, reproduce, display and process your User Content for the purpose of operating, providing, securing and improving the Platform — for example, to show your doubt to a faculty member, to send it to our AI provider so an answer can be generated, to produce your analytics, or to improve our question bank in anonymised form. This licence ends when you delete the User Content or your account, except for copies retained in backups or where retention is required by law or for an ongoing dispute. How User Content is shared with our processors is set out in our Privacy Policy.

8.3 Moderation. We may review, edit, refuse or remove User Content that breaches these terms or the law, without notice.

8.4 Public areas. If the Platform offers discussion forums, comments or leaderboards, anything you post there may be visible to other users. Do not post personal information you would not want to be public. Sharing in such areas is at your own risk.

8.5 Testimonials and publicity. We will use your name, photograph, video, voice, rank or results in marketing material only with your separate, specific and voluntary written consent, which you may withdraw at any time for future use. Simply using the Platform or achieving a rank does not, by itself, give us that permission.

9.1 Permissions. Certain features — proctored tests, live class interaction, doubt photos, voice input — require access to your camera, microphone or storage. Your device will ask before granting these, and you may decline or revoke permission through your device settings at any time. Some features will not work without them.

9.2 Purpose limitation. Where a test is proctored, recordings and monitoring data are used only to verify identity, maintain examination integrity and investigate suspected unfair means. They are not used for advertising or profiling. Retention follows the schedule in our Privacy Policy.

9.3 Notice. We will tell you before a session is recorded or proctored. Live classes may be recorded by us; you may not record them yourself.

9.4 Unfair means. If we reasonably conclude that unfair means were used, we may cancel the attempt, void the score, exclude you from rankings and scholarships, and suspend the account. We will inform you of the reason and give you a fair opportunity to respond.

9.5 Results. Scores, ranks, predicted percentiles and analytics are our own assessments for practice purposes. They are not official, are not connected to any examination authority, and carry no guarantee of accuracy in predicting actual examination outcomes.

10.1 Ownership. All Content, branding, trade marks, logos, layouts, software and design elements on the Platform are owned by QuestPix or its licensors, and are protected by Indian and international intellectual property law. Nothing on the Platform is in the public domain.

10.2 Your licence. Subject to your compliance with these terms and payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Content for your own learning during your Subscription validity. All other rights are reserved.

10.3 No transfer. Downloading, streaming or accessing Content does not transfer any ownership right to you.

10.4 Third-party material. Some questions may be drawn from or adapted from publicly released examination papers of examination authorities. Those authorities retain their own rights; our compilations, solutions, tagging and presentation remain our property.

10.5 Infringement complaints. If you believe Content on the Platform infringes your rights, write to support@questpix.com with details of the work, the location of the material, and your contact details. We will investigate and act on valid complaints.

11.1 By you. You may stop using the Platform at any time and request account deletion as described in our Privacy Policy. Deleting your account does not entitle you to a refund; see the Refund and Cancellation Policy.

11.2 By us. We may suspend or terminate your access, with or without notice depending on the seriousness and urgency, if you breach these terms, if we suspect fraud, piracy, credential sharing or unfair means, if required by law, or if continued access poses a risk to other users or the Platform.

11.3 Fairness. Except where immediate action is necessary, we will tell you the reason for suspension and give you a reasonable opportunity to respond. Where a suspension is found to be mistaken, we will restore access and extend your validity by the period lost.

11.4 Effect. On termination, your licence under clause 10.2 ends immediately. Clauses that by their nature should survive — including clauses 8.2, 10, 13, 14, 17 and 19 — continue to apply.

12.1 No guarantee of outcome. We strive for accurate, current content aligned to prevailing examination patterns, but we do not guarantee any particular rank, score, selection, admission or outcome. Results depend on your own effort and factors outside our control.

12.2 As-is. To the maximum extent permitted by law, the Platform and Content are provided “as is” and “as available”, without warranties of any kind, express or implied.

12.3 Errors. Despite careful review, questions, solutions or answer keys may occasionally contain errors, including where a solution or explanation has been generated with the assistance of AI. Please report suspected errors through the in-app report option; we will review and correct them. Our sole obligation for a content error is to correct it.

12.4 Syllabus and pattern changes. Examination authorities may change syllabi, patterns or eligibility at any time. We update our Content as promptly as reasonably possible, but we are not responsible for such changes or for decisions you make based on them.

12.5 Not professional advice. Content is for educational purposes only and is not career, legal, medical or financial advice.

12.6 Third-party content. We are not responsible for the accuracy or legality of content provided by third parties, including material posted by other users.

13.1 To the extent permitted by law, QuestPix, its directors, employees, faculty, partners and agents are not liable for any indirect, incidental, consequential, special or punitive damages, including loss of opportunity, loss of expected rank or admission, loss of data or loss of profits, arising from your use of or inability to use the Platform.

13.2 To the extent permitted by law, our aggregate liability for all claims arising out of or connected with these terms or the Platform is limited to the total fees you actually paid to us in the six months immediately before the event giving rise to the claim.

13.3 Nothing in these terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by our negligence, or any liability that cannot lawfully be excluded — including rights available to you as a consumer under the Consumer Protection Act, 2019.

You agree to indemnify and hold harmless QuestPix and its directors, employees and agents from any claim, demand, loss, liability or expense (including reasonable legal fees) arising out of your breach of these terms, your misuse of the Platform, your User Content, or your violation of any law or third-party right. This does not apply to the extent the claim arises from our own breach or negligence.

The Platform may link to or integrate third-party websites, payment gateways, video infrastructure, or embedded content. We do not control these services, do not endorse them merely by linking, and are not responsible for their content, accuracy, security or privacy practices. Your dealings with them are governed by their own terms.

We may update these terms from time to time. Material changes will be posted on this page and, where required, notified to you by email, in-app notice or at your next login, and will take effect on the stated effective date.

Changes are not retrospective: the version in force at the time of your purchase governs that purchase. Your continued use of the Platform after a change takes effect means you accept the updated terms. If you do not accept them, you should stop using the Platform.

17.1 These terms are governed by the laws of India.

17.2 Talk to us first. Before starting formal proceedings, please raise the issue with us using clause 18. Most matters are resolved this way.

17.3 Jurisdiction. Subject to clause 17.4, the courts at Kota, Rajasthan shall have exclusive jurisdiction over any dispute arising out of or in connection with these terms.

17.4 Consumer rights preserved. Nothing in this clause affects your statutory right as a consumer to approach a consumer commission having jurisdiction at your place of residence or work under the Consumer Protection Act, 2019, or to use the National Consumer Helpline or an approved online dispute-resolution mechanism.

If you have a complaint about the Platform, a purchase, content, or the conduct of any user, email support@questpix.com. Please include your registered mobile number or email, order ID where relevant, and a clear description of the issue. You can also browse our help centre.

We will acknowledge your complaint within 48 hours and aim to resolve it within 15 days, or within any shorter period required by applicable law.

For complaints specifically about your personal data, please see the grievance section of our Privacy Policy.

19.1 Entire agreement. These terms, together with the Privacy Policy, Refund and Cancellation Policy and any programme addendum, form the entire agreement between you and us regarding the Platform.

19.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be read down to the minimum extent needed to make it valid.

19.3 No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

19.4 Assignment. You may not assign or transfer your account or rights under these terms. We may assign these terms to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

19.5 Notices. We will send notices to the email or mobile number registered on your account; it is your responsibility to keep these current. Legal notices to us must be sent in writing to our registered office, stated in clause 2, and copied to support@questpix.com.

19.6 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, strikes, government action, power or internet failures, or failures of third-party infrastructure providers.

19.7 Relationship. Nothing in these terms creates a partnership, joint venture, employment or agency relationship between you and us.