QuestPix Refund and Cancellation

This policy applies to all digital courses, batches, test packs, question banks and subscriptions purchased through the QuestPix website or mobile applications.

Specific programmes, scholarship offers or institutional plans may carry additional terms disclosed at the time of purchase. Where those conflict with this policy, the programme terms control for that purchase only.

Purchases made through the Apple App Store or Google Play follow that store’s own refund rules and are handled by the store, not by us. We can assist, but we cannot process a store purchase refund directly.

This policy forms part of our Terms and Conditions.

QuestPix sells digital learning products. Access is granted immediately on payment, and the value of the product is delivered the moment it is opened — a lecture watched, a test attempted or a file downloaded cannot be returned to us.

Once your payment is confirmed, the purchase is final. We do not offer refunds, and subscriptions and enrolments cannot be cancelled for a refund. This applies whether or not you go on to use the product, and includes:

• change of mind after purchase;
• buying the wrong course, batch or plan (but see clause 6);
• not having enough time to study, or discontinuing preparation;
• a change in your examination plan, target exam or coaching arrangements;
• a rank, score or admission result not being achieved;
• your device, internet connection or electricity supply being inadequate to access the service;
• your account being suspended or terminated for breach of our Terms and Conditions, including content piracy, credential sharing or unfair means in a test.

Please subscribe only after you are satisfied that the product suits your needs.

The limited situations in clauses 4, 5 and 7 are not exceptions to this rule so much as separate matters: they cover money we were never entitled to, and services we failed to provide.

Because the purchase is final, we want you to be sure first. Before paying, please:

• read the full course, batch or test series description, including validity period, syllabus coverage and what is and is not included;
• use any free preview, demo lecture or sample test available on the product page;
• check the class schedule and language of instruction;
• confirm the plan duration and price shown at checkout, including taxes;
• write to support@questpix.com with any question — our team will answer before you buy.

If you are under 18, your parent or guardian should make the purchase and should read this policy first, as set out in our Terms and Conditions.

This section applies regardless of clause 2, because these amounts were never validly ours. We will refund, in full:

• Failed transactions — money debited from your account where no access was granted. If your bank does not auto-reverse the amount within its usual settlement period, send us the transaction reference and we will trace and refund it.
• Duplicate payments — where you were charged more than once for the same order.
• Incorrect charges — where the amount debited differs from the price shown at checkout, or you were charged for something you did not order.
• Unauthorised transactions on your payment instrument, once established with your bank.

Please report such cases within a reasonable time of noticing them, with your transaction reference.

Where we fail to provide what you paid for, we will make it right. This applies if:

• we cancel a batch, course or test series before it starts, or discontinue it partway through its validity;
• a programme is not delivered substantially as described at the time of purchase, and we cannot provide a recording or a rescheduled session;
• a prolonged technical failure on our side prevents access and we cannot restore it within a reasonable period;
• we suspended your account in error.

In these cases we will, where practical and at your option, extend your validity, transfer you to an equivalent programme, or refund the undelivered portion on a pro-rata basis.

Nothing in this policy limits your rights in respect of a deficient service under the Consumer Protection Act, 2019.

If you have purchased the wrong batch or programme, write to support@questpix.com within 7 days of purchase, before you have consumed any content from it.

Where a transfer to a batch of equal value is available, we will usually permit one such transfer as an alternative to cancellation. Transfers to a higher-priced batch require payment of the difference; no amount is refunded on a transfer to a lower-priced batch.

Content is treated as consumed once you have attempted a test, opened a question, downloaded a file, joined a live class, or watched more than 5 minutes of any recorded lecture.

This is a discretionary accommodation, not a right, and does not create any refund entitlement.

Where an order includes printed books, notes or other physical items:

• Damaged or defective on arrival, or wrong item sent — tell us within 7 days of delivery with photographs of the item and packaging. We will arrange a replacement, or a refund of that item if a replacement is unavailable.
• Not delivered — tell us if a tracked delivery has not arrived within 10 days of the expected date, and we will trace it with the courier and replace or refund it.
• Refused, unclaimed, or undeliverable because of an incorrect or incomplete address you provided — no refund is due, and re-shipping will be at your cost.
• Once a digital access code included with a physical item has been redeemed, that portion of the order is final.

Stopping future charges. QuestPix plans are currently sold as one-off purchases for a stated validity period, so nothing renews automatically and there is nothing to cancel to stop a future charge. If we introduce an auto-renewing plan, the renewal price and frequency will be disclosed at checkout and you will be able to turn renewal off from your account, or by writing to support@questpix.com at least 24 hours before the next billing date. Cancelling would stop future charges only: it does not refund the current period, and you keep access until the end of the period already paid for.

Account deletion. Deleting your account ends your access. It does not create any refund entitlement.

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute, and clause 4 covers genuine payment errors in full.

Raising a chargeback for a purchase you have used, or in place of following this policy, is treated as an abusive claim. We may suspend the account, present our transaction and usage records to the bank or card network, and recover the disputed amount and any associated fees.

Repeated or fraudulent chargebacks may result in permanent account closure.

If you have a concern about a payment or this policy, email support@questpix.com. Please include your order ID, registered mobile number or email, and a clear description of the issue. We will acknowledge within 48 hours and respond within 15 days. You can also browse our help centre.

If the matter remains unresolved, the dispute resolution and jurisdiction terms in our Terms and Conditions apply.